Defective or DOA Products

Connected IO understands how exasperating it is to receive a DOA product. Subject to the manufacturer's warranty requirements and restrictions, we will credit your account for any defective product returned to us within 14 days of the invoice date. Defective products must be returned in the manufacturer's original packaging. The carton must include all components and other items originally packaged with the product including cables, software, and manuals. You must obtain an RMA number from customer service before you return any defective or DOA products.

At your request we can ship out a replacement product at no charge via FedEx ground. Express carrier freight service charges for replacement product will be charged to the customer.

Non-Defective Products

Products may be returned for credit if the following conditions are met:

  • Product must not be damaged.
  • Product must be in resalable condition, and in original package.
  • Discontinued, special order, or custom-built items cannot be returned for credit.
  • Credit will be issued when product is received. Credit will be for product cost only, not for shipping or tax. Any non-defective returns will be subject to a 15% restock fee


How to setup an RMA
Connected IO accepts product returns within 14 days of the invoice date.

To return a product, you must obtain a Return Authorization Number from our RMA Department. Return Authorization Numbers can be obtained by one of the following:

Phone: +1 (972) 366-0070


We will need the following information to issue the RMA number: Your Name/Company Name
Account Number
Invoice or Order Number
Item Number and Quantity
Serial Number(s)
Reason for Return

Shipping Guidelines

After you receive the RMA number, ship the product to us at:

Connected IO
RMA# _______________
8304 Esters Blvd
Suite 850
Irving, TX 75063

Please note:  

  • Products must include all components, accessories, cables, software, and manuals in the original shipment
  • Package returns to prevent damage during shipping (use original packaging when possible)
  • All returns must have an RMA number referenced on the shipping label as shown above
  • Returns must be received by Connected IO within 30 days from the date the RMA number is issued
  • Product replacements will be shipped to you via FedEx Ground at no charge. If you would like a different shipping method used, your account will be billed for the shipping cost.