Frequently Asked Questions

General

Connected IO modems are compatible with most LTE networks in the US and Canada. Contact sales to double-check that your carrier is supported.

Here is a table with some of the common LTE network frequencies.

Carrier

4G LTE Bands

Frequencies

AT&T

2,4, 5, 12,  17

1900,1700 abcde, 700 bc

Verizon Wireless

2, 4, 13

1900,1700 f, 700 c

T-Mobile

2, 4, 12,66,71**

1900,1700 def, 700 a, 600

Sprint

25,26, 41

1900g, 850, 2500

Europe

3,7, 20

1800,2600, 800

China, India

40,41

2300,2500

*Main band for each carrier is marked in bold.

Connected IO modems attach to their host devices through USB serial ports. Setup is a simple as loading a device driver onto your host devices.

Both Linux and Windows drivers are available as easy-to-install software packages.

In order to activate a Connected IO device you need to contact your Carrier B2B sales representative.

If you are not currently working with a B2B sales representative please contact Connected IO at 669-221-6100 or via email at sales@connectedio.com.

Connected IO devices require external antennas to operate properly. For applications with low bandwidth requirements, in areas with solid 4G coverage, one antenna (primary) is sufficient. For all other applications, two antennas (primary and secondary) are required.

Operating temperature range for Connected IO Products is -25 to +60 degrees Celsius.

Connected IO wants you to love the devices and accessories that you buy from us. If you aren’t happy with something you bought, you can return an item within 15 calendar days after the day you received it. We’ll send a full refund (minus your original shipping & handling charges) within 14 business days after Connected IO receives the device.

Connected IO doesn’t do exchanges.

You can verify the firmware version of your router by going to the Status/Overview page in the web interface.

You can compare that to the latest version of Firmware on the Connected IO Website. If a newer version is available, download it, and then push it to your Connected IO device through the SYSTEM/FLASH FIRMWARE menu.

In the NETWORK/FIREWALL menu, setup your firewall parameters and rules.

Modems

Under Windows, Connected IO modems are configured using the Connection Manager application.

Under Linux and Android, Connected IO modems are configured using AT commands or scripts, automating AT command sequences.

To connect Connected IO devices to a 4G network, type the following

  • AT%CMATT=1    //attach to the eNodeB and register on the network
  • AT%DPDNACT=1    //enable the data-plane

To disconnect Connected IO devices from 4G network, type the following

  • AT%DPDNACT=0    //disable the data-plane

If AT%DPDNACT=1 command results an ERROR, it most likely indicates problems with the SIM card activation. Please call your Carrier account manager to fix activation issues.

Connected IO devices support IP pass-through mode by default. IP addresses are assigned to the host device rather than the Modem.

Unlike a router, which is a standalone device, a modem is a peripheral and depends upon a host. Connected IO Modems support Windows and Linux hosts. Each needs a driver to know how to communicate with the modem.

Setting up a modem consists of three simple steps. First, install the proper driver on your host computer. Then connect the modem and power it up. Lastly, activate the modem and tell it where to 'communicate'.

To install the proper driver, go to the Connected IO Support Page and download the right drivers from the MODEM section of the page.

To connect, use the USB or Serial cable, as desired, and plug in the modem until the Power LED illuminates.

To configure the driver, download the User Guide from the MODEM section of the support page.

Dynamic IP (VZWINTERNET)

With dynamic IP addresses, incoming connections into the host system behind your devices are blocked.

Static IP (VZWSTATIC)

With static IP addresses, inbound connections into the host system behind Machine Connect are allowed. Any application that requires remote access to the host device needs to use Static IP addresses.

M2M static SIM is EAAA.NP.GW2.VZWENTP

Connected IO Modems are certified for Verizon Private Network connectivity.

The Modems can auto-connect to the Carrier network by simply executing this AT command from the Connection Manager Console.

at%setacfg=ecm.PDN.PredefinedPDNMask,4

After entering this command, it is necessary to enter this AT command to save the settings in the device

ATZ

Auto-connect will work in all platforms including Linux.

For LT1000 and LT1002, use this command

at%setacfg=APNTable.Config.PredefinedPDNMask,4

ATZ

Routers

To get into a ConnectedIO Router, you need to do three things.

First, prep your PC by configuring a physical Ethernet port to an address of 192.168.71.X, where X is any number from 2 to 254.

Second, Attach an Ethernet cable between the Router and your PC’s Ethernet port and power up the Router.

Lastly, open a browser and type http://192.168.71.1 in the address bar. You should see the Login screen appear in your Browser. If you do not, Consult the User Guide for troubleshooting steps.

Once you have logged into the Router, you can modify it’s configuration according to the menus in the Browser Application. For specific details, refer top the Router’s User Guide.

On the STATUS/OVERVIEW menu, scroll down to the SSID field and update as you like.

The default IP of the ER 1000 is 192.168.45.1 the default IP of the ER 2000 series is 192.168.71.1.

The default username is root and password is password.

Unlike previous versions of the Windows operating system, Windows 8 imposes strict limitations on driver signing. Because of this, unsigned drivers require extra steps for installation.

What to do:


1.Hold down the Windows key on your keyboard and press the letter C to open the Charm menu, then click the gear icon (Settings).
2.Click More PC Settings.
3.Click General.
4.Under Advanced Startup, click Restart Now.
NOTE: In Windows 8.1, the Restart Now button has moved to PC Setting -> Update & Recovery -> Recovery.
5.After restarting, click Troubleshoot.
6.Click Advanced Options.
7.Click Windows Startup Settings.
8.Click Restart.
9.After restarting your computer a second time, choose Disable driver signature enforcement from the list by typing the number 7 on your keyboard..

Archived FAQs

1. Plug the LT1001 to the Raspberry PI board, (make sure to first power on the device to allow initialization of the device prior to raspberry Connection.) It will show up as eth(x)

$ifconfig -a

2. Add the following lines in the file  etc/network/interfaces   Remember to replace (x) with your value.

allow-hotplug eth(x)

iface eth3 inet dhcp

Then, reboot the device

Note: You must do this from a Windows PC or Laptop using WINDOWS 7 or above. Ask your Verizon Rep for your APN and credentials

Download Required Software

  1. Visit http://stage.connectedio.com/library

  2. Select “Software” from the list.

  3. Locate Windows Connection Manger Software under LT1000, and select the appropriate 32 or 64 bit operating system.

  4. Download the file to your Windows PC.

  5. Download Windows Device Drivers

  6. Open and Install Windows Device Drivers by opening the zip file and clicking on the “Build4194_All_Embedded” Folder.

  7. Open the “Installer” Folder

  8. Click on the Executable File(.exe)

Install Skylight Connection Manager by clicking the .msi file previously downloaded.

Once you have installed these files,

  1. Connect the LT1000 to the power supply, wait 10 seconds, then connect the USB to the Laptop

  2. Drivers will automatically install.

  3. When finished, Open the Skylight Connection Manager

  4. Allow the device to connect to Carrier's Network.

Changing the APN

In order to Change the APN you must obtain this information from your Verizon Representative:

  1. APN

  2. Username

  3. Password

Once you have obtained this information:

  1. Click on the menu box on the Skylight Connection Manager

  2. Select Connections

  3. Select Profiles and Select a profile

  4. Click on the APN box and enter APN

  5. Click on Username and enter your assigned username

  6. Click on Password and enter your assigned password

  7. Click Apply

  8. Click OK